This program was reviewed and rated by our editors in June 2008. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

All Nippon Airways is headquartered in Tokyo, Japan and is the country's largets domestic airline. Its earliest predecessor was Japan (Nippon) Helicopter and Aeroplane, which began services in December 1953. The company changed its name to All Nippon Airways Co., Ltd. but the IATA airline code, NH, comes from the original name of the airline. ANA currently flies to 49 destinations in Japan and operates 22 international routes in Asia, Oceania, North America and Europe.

ANA Mileage Club recently made some changes to the program, including changes to the earning and burning chart. All earning and redemptions take into account the season and are now based on the distance of the flight instead of award zones, so each award flight will be calculated individually. While this new system complicates the way awards are calculated, it also means that earn and burn rates correlate more closely to the flight distance and seasonality.

Members earn actual miles flown when paying full coach fares and 70 percent on discounted coach fares. Premium class passengers will earn an additional 25-50 percent of miles flown, depending on the distance they fly.

ANA Mileage Club has teamed up with many different partners and members can earn miles for car rentals, hotel stays, credit card spending, retail purchases and participating in other partner activities.

Figuring out how many miles are required for a Japan domestic flight award can be complicated, since awards vary based on the flight distance, number of segments and season. To calculate an award, you will need to to log in to your Mileage Club account and enter your point of origination and destination(s) into ANA's online mileage award calculator, which will then determine whether the flight will occur in low, regular or high season and how many miles will be needed for each segment. A nonstop roundtrip coach award ticket of less than 600 miles during low season requires 11,000 miles, the cheapest flight award, whereas a coach flight over 2,000 miles during high season will require 23,000 miles. One-way award flights are not available.

International flight awards are based on the season and the distance of the entire itinerary, regardless of destination. A flight award can contain up to eight segments and at least two segments must be international. The mileage requirement is based on the highest season, so if one segment occurs during low season and another segment during regular season, the entire itinerary will be calculated at the regular season rate. A coach roundtrip flight between Tokyo and San Francisco will be 40,000 miles in low season, 50,000 miles in regular season and 60,000 in high season. The same flight in business will require 70,000 miles in low season, 80,000 miles in regular season and 90,000 in high season; first class is 110,000 miles regardless of season. Award requirements for first class international flights do not change according to season.

Upgrade awards are only available on ANA operated flights and are calculated by the segment distance. One-way upgrades start at 12,000 miles for a coach to business class upgrade for up to a 2,000-mile flight. A business to first class upgrade is 20,000 miles on the same flight. Elite members can use points to upgrade, one point per domestic flight and two points for international routes. Star Alliance upgrade awards are available from 12,000 miles.

In addition to flight awards, members with addresses in Japan can redeem miles for gift awards, such as a watch, coffee maker, handbag or wallet for 10,000 miles each. Members can also convert 10,000 miles into a $100 "ANA GIFT" certificate. Mileage Club members located in Japan also have the option of converting miles into 10,000 yen of electronic money, which can be used at more than 49,000 shops throughout Japan, or 2,000 Mizuho Mileage Club points.

ANA Value Vouchers are available for 20,000 miles for 30,000 yen. Vouchers can be used towards the cost of ANA flights, ANA hotels and in-flight shopping. Mileage Club members can also redeem 12,000 miles for a $100 gift card from retailers such as Macy's, Crate & Barrel and GAP.

ANA Mileage Club does not offer a miles plus money award option or car rental, hotel or other types of awards.

ANA is a member of the Star Alliance and members can fly to 965 airports in 162 countries with member carriers. Mileage Club also partners with Eva Air, Malaysia Airlines, Qatar Airways and Virgin Atlantic Airways. When redeeming for a flight award on non-Star Alliance partner airlines, only one airline partner may be included on the itinerary. Partner flights awards are calculated by adding the total standard mileage for all segments and awards start at 14,000 miles for a coach ticket less than 600 miles in distance.

ANA partners with 33 domestic and international hotel brands, including Starwood, Marriott, Shangri-La, Hilton and Hyatt and members generally earn 500 miles per stay.

Car rental partners include Avis, Hertz, Dollar, Alamo and National and members can earn between 50 miles per day and 300 miles per rental.

ANA partners with many credit cards and members can convert credit card points into Mileage Club miles with the ANA JCB card, ANA Visa/MasterCard, ANA Diners Card, ANA eLIO card and the ANA Postal Savings Joint Card.

Mileage Club participates in the American Express Membership Rewards program and one point can be converted into one mile in blocks of 1,000 points.

Members can also earn miles from using 0123 Van Lines moving services, KDDI Mobile cellular service, Airnex or KDDI America Internet Service and ordering gifts from ANA Gift Service.

Members who purchase a car from JCM, Car Seven and All Japan Lotas Club can earn miles. Memberst who dine at participating restaurants can earn miles with Gourmet Mile and online shoppers can earn miles when purchasing wine through the Fine Wine Club. Other mileage partners include travel reservation companies, bank security and insurance companies, telecommunications and golf courses.

Mileage Club's elite-level program is three tiered: Bronze, Platinum and Diamond. Members who earn 30,000 ANA Premium points over a calendar year will earn Bronze status. Premium points are the base miles multiplied by the class/fare ratio, route ratio, plus the number of boarding points, which are determined by the class and fare. Bronze members earn a 50 percent mileage bonus on ANA, two points that can be redeemed for upgrades (one point is required per domestic segment), one-time airport lounge access in Japan for 1,000 miles, a dedicated service desk, priority waitlist, seat reservations, standby and check-in, additional baggage allowance on ANA Group international flights and Silver Star Alliance membership.

Members earning 50,000 Premium Points will be upgraded to the Platinum Level and receive all of the benefits of Bronze, except they will be given Gold Star Alliance membership, a 100 percent mileage bonus on ANA flights, complimentary lounge access, an exclusive Platinum reservation line, six upgrade points, ANA global assistance and space available upgrades on the day of departure to Premium Economy seats on ANA international flights when traveling on normal economy fares.

Diamond members are those who have earned 100,000 Premium Points in a calendar year. Diamond members earn a 125 percent mileage bonus and miles will not expire as long as you are a Diamond member. Members in the highest elite tier will receive their own service desk, top priority waitlist and award ticket reservations and a choice of one of five benefit packages, all of which include eight upgrade points. Diamond members can also redeem twice the miles required for an award ticket for any available seat.

As of April 2008, Mileage Club miles expire at the end of the 36th month after the date they were earned. For example, miles earned June 15, 2008 will expire at the end of June 2011. Previously, miles expired at the end of the second year after the date of activity.

Awards may be used by the member and up to 10 of the member's family members but miles cannot be pooled, (unless members reside outside of Japan and are enrolled in the Family Account program), combined or transferred. Awards may be subject to capacity controls.

International upgrade awards cannot be combined with flight awards.

Members can call or email the service center after logging in and filling out the feedback form located at the bottom of your account homepage. Members have said that customer service is outstanding and when we called, we spoke with a courteous English-speaking representative who was quick to answer our questions.

Online registration is available and members can view their account balance, make changes to their online profile and redeem for flight awards, upgrade awards and non-flight awards online. Missing mileage requests for ANA and IBEX Airlines flights can be made online.

An award booking tool shows flight awards on ANA and Star Alliance partner flights within a seven-day window, making it easy to search for awards.

As a Star Alliance member airline, Mileage Club members have access to an extensive network of international award destinations. The program also has numerous non-airline partnerships and members have many opportunities to earn miles without flying. Diamond members have the option to redeem twice as many miles for any available seat.

Mileage Club, like many international airlines, includes a fuel surcharge on award tickets. Miles have a shelf life (if you aren't a Diamond member) and if you don't use them within three years, they will expire. Flying on coach fares, members earn only 50 to 75 percent of miles flown.

Phone: 0120-029-709
(English speaking)
(800) 235-9262


ANA Mileage Club Service Center
Kamata Post Office District 144-8526
Tokyo, Japan