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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


Aegean Airlines Miles & Bonus


6.80
(6 ratings)

7.36

This program was reviewed and rated by our editors in February 2013. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

Aegean Airlines has grown significantly since it was founded in 1987 as Aegean Aviation, an air transport company specializing in executive and air ambulance service. The airline was renamed Aegean Airlines and began scheduled passenger service in May 1999.

Aegean Airlines acquired Air Greece in December 1999 and merged with Cronus Airlines, another airline based in Greece, in 2001. By 2008, Aegean Airlines had become the largest airline in Greece, according to passenger numbers. The airline joined the Star Alliance on June 30, 2010. With hubs in Athens, Thessaloniki, Heraklion and Larnaca, Aegean Airlines operates 139 domestic and international routes. Aegean Airlines' frequent flyer program, Miles&Bonus, launched in 2002 and recently celebrated its 10th anniversary.


EARNING ABILITY:

7.83
Our
Rating:

7.00
Miles&Bonus members earn a fixed number of miles based on the fare class and whether the flight is domestic or international. Members earn between 200 and 600 miles on domestic flights in economy and 800 miles in business. On international flights, members earn 500 miles on saver fares, 1,000 miles with semiflex fares, 1,250 miles with flex fares and 2,000 miles in business class. Earning rates with most partner airlines are mileage-based and members generally earn between 50 and 300 percent of miles flown, depending on the fare class and airline. Some fare classes on partners do not earn any miles.

Members earn 1,000 miles just for enrolling in the Miles&Bonus program. Other mileage earning activities include hotel stays, car rentals, shopping and eligible tours and activities booked through Aegean's website.

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AWARD CHOICES:

6.16
Our
Rating:

7.00
Aegean Airlines has two separate charts for award flights, one for awar flights on Aegean and the other for award flights on Star Alliance partners. A roundtrip award flight on Aegean Airlines within Greece is 12,500 miles in economy and 18,000 miles in business. International award flights are 22,000 miles in economy and 40,000 miles in business. One-way awards are available for half the cost of a roundtrip.

Star Alliance flights start at 25,000 miles in economy, 42,000 miles in business and 80,000 miles in first for flights within one geographical zone, such as North America, Europe or Middle East. Roundtrip flights between Europe and North America are 60,000 miles in economy, 90,000 miles in business and 120,000 miles in first.

Upgrade awards on flights operated by Aegean Airlines are offered for 5,000 miles one way on domestic flights and 10,000 miles on international flights when paying qualifying fares. Eligible fares include Flex (Y, M, B, H) and Semiflex (Q, V, W, O, L, K, S, J) fares. Mileage upgrades can be requested up to 24 hours prior to departure by calling Aegean reservations.

Hertz car rentals can be booked starting at 7,000 miles for a one-day rental of a B category car. Booking a rental car for several days requires fewer miles per day than single day rentals. A three-day rental is 12,000 miles and a seven-day rental is 20,000 miles. C category car rentals start at 10,000 miles for a one-day rental.

Hotel partner Yes!Hotels (Semiramis, New Hotel, Periscope, Twenty One and The Kefalari Suites) offers award stays starting at 10,000 miles for a stay in a standard room at Twenty One or Periscope. At the other end of the spectrum, a premium penthouse suite at New Hotel requires 23,000 miles per night.

Members can redeem 200 miles for every one euro spent at Hellenic Duty Free Shops at participating airports in Greece.

In addition, members can collect miles from day-to-day shopping with Aegean's co-branded cards.

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PARTNERSHIPS:

6.5
Our
Rating:

7.50
Miles&Bonus participates in the Star Alliance, which means members can earn and redeem miles for flights on over 27 airlines to destinations around the world.

Members can earn miles with two co-branded credit cards issued by Alpha Bank.

Residents of Greece can earn miles with the Aegean Bonus Visa. Members earn Bonus points with the card that can be redeemed for awards with Alpha Bonus or converted into Miles&Bonus miles at a 1:1 ratio. The card comes with 5,000 bonus miles for first-time cardholders.

Residents of Cyprus are eligible to sign up for the Aegean Visa Cyprus credit card, which offers one mile per euro spent on all purchases and double miles on Aegean flights and purchases at Cyprus Airports Duty Free shops. Members earn 5,000 bonus miles as a sign-up bonus. Cardholders of both the Aegean Bonus Visa and Aegean Visa Cyprus will automatically be upgraded to Miles&Bonus Blue elite status.

Members can earn between 350 and 1,000 miles for rentals with Hertz. Miles&Bonus Gold elite members can receive a free car upgrade when picking up their car, subject to availability.

Miles&Bonus partners with the online hotel reservation portal Booking.com and members can earn two miles per euro spent on hotel bookings when entering their Miles&Bonus number at the final step of the booking process at http://hotel.aegeanair.com..

Members can earn two miles for every euro spent on online purchases of Eastpak luggage and travel accessories. Tour operator City Discovery is also a mileage-earning partner offering miles for ground transportation, sightseeing tours and other travel activities. Purchase items at participating Hellenic Duty Free Shops and receive two miles for every euro spent. Shop during your international flight and earn two miles for every euro spent on purchases made from the Aegean Shop On Board catalog.

Each euro spent at Yes! Hotels, DAIOS Hotels and Amathus Hotels yields two miles with Miles&Bonus

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ELITE-LEVEL PROGRAM:

8.83
Our
Rating:

8.00
Miles&Bonus has two elite levels: Blue and Gold. Basic members need to earn 4,000 tier miles within 12 months to earn Blue status, which comes with special offers and Star Alliance Silver status. And the miles don't have to be flight miles on Aegean Airlines only. Miles earned from flying on Star Alliance partner airlines will count towards elite status. It's an easy way to qualify for Star Alliance Silver, which will give you priority airport standby and priority reservations waitlisting on Star Alliance flights.

The highest elite level, Gold, requires 20,000 tier miles and you'll receive access to all Aegean Club lounges for yourself and a companion, one extra checked bag, priority seat selection up to 24 hours prior to departure, access to passport control and security fast lanes (when available), free Hertz car upgrade and guaranteed booking on Aegean flights when booking at least 48 hours prior to departure. Gold members also receive free worldwide Star Alliance airport lounge access when flying with any Star Alliance airline; priority check-in, boarding and baggage handling; additional luggage allowance and priority waitlisting and standby as a Star Alliance Gold member.

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RULES AND CONDITIONS:

5.66
Our
Rating:

6.50
Membership is offered to individuals over 12 years of age. Accounts of Basic members who don't fly at least once within 24 months will be inactivated for a period of 12 months. If a member flies within those 12 months, they can request their account be reactivated and their flight miles credited to their account. If no flight is taken within 12 months, then the account will be irrevocably cancelled. Blue and Gold members must fly at least once every 36 months instead of every 24 months to keep their account active. Miles do not expire but if your account is inactivated, you will not be able to earn or redeem miles.

Miles cannot be transferred or combined. Award tickets may be redeemed for anyone the member chooses.

Award tickets must be requested at least 24 hours before departure. Award tickets are subject to capacity controls and blackout dates.

Award ticket changes may be made to the date and time for a fee of 20 euros. And if you don't show up for your award flight, you can request your miles be credited back to your account for a no-show fee of 30 euros. You can have the ticket re-issued with a new day and time for another 20 euros. Alternatively, you can cancel a ticket within 30 minutes of departure and pay a cancellation fee of 30 euros. Class of service changes cannot be made after an award ticket is issued.

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SERVICE SUPPORT:

5.66
Our
Rating:

7.50
You can fill out an online form to contact the service center or call the Aegean Airlines call center. There isn't a separate phone line for Miles&Bonus and you can press 2 to be connected to a Miles&Bonus customer service representative when calling the call center, which is open 24 hours a day, seven days a week. We waited less than a minute to speak with someone who was able to clearly explain to us how to book an award ticket for Aegean Airlines and Star Alliance airlines online.

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ONLINE SERVICES:

7
Our
Rating:

8.00
Members can redeem miles for flights by filling out an online request form or contacting the call center, which incurs a 20 euro fee. To request an award ticket, log in to your account and complete the online redemption form. There are two forms, one for flights on Aegean Airlines and one for Star Alliance flights. For flights on Aegean Airlines, you can check award seat availability and book your ticket.

There is no award calendar for Star Alliance flights so you cannot search for award availability for partner flights online.To increase your chances of getting a successful outcome, use the online search tools of other Star Alliance partners, such as United or All Nippon Airways, to look for award availability before submitting a request. After you submit a request, a Miles&Bonus representative will call you to complete the booking within one or two days. Award requests for car rentals and hotel stays can also be made online.

Members can view their account information and mileage balance online. You can request missing miles from Aegean Airlines and other Star Alliance flights by submitting an online claim form. Missing mileage from Booking.com and CityDiscovery can also be made online. You will need to contact the service center to request miles from other partners.

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PLUS FEATURES:
For a small program, Miles&Bonus has a sufficient mix of partners with which members can earn and redeem miles, including a mileage-earning credit card for members residing in Greece and Cyprus. Credit cardholders automatically receive Blue elite status. The program participates in the Star Alliance and offers a quick route to Star Alliance Gold status and international lounge access after only 20,000 tier miles. With United Airlines, for example, Star Alliance Gold is only offered to members who earn 50,000 or more elite-qualifying miles or 60 elite-qualifying segments. Even if you never fly Aegean Airlines, crediting some of your Star Alliance flights to Miles&Bonus can pay off as a Star Alliance Gold member..

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MINUS FEATURES:
The program has a rather lenient award change policy. Even if you miss your flight, you can have your miles credited back to your account for only 30 euros. Although elite thresholds are low, elite members do not earn flight upgrades or elite bonus miles which are standard features of other elite programs. Miles do not expire but you must fly at least once every two years to keep your account active and miles alive. Redeeming miles and earning miles from partners won't extend the life of your account. And if you are an inactive member for three years, your account will be closed permanently. Stopovers are not allowed on award tickets and only one connection is permitted per one way. Awards can be transferred to anyone but you must contact the program in writing to have an award issued for someone else.

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INFORMATION:
Aegean Airlines Headquarters
31 Viltanioti Str
145 64, Kifisia, Athens, Greece
30 210 62 61 700
http://www.aegeanair.com/milesandbonus

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
7.00 7.00 7.50 8.00 6.50 7.50 8.00 7.36
Member
Rating:
7.83 6.16 6.5 8.83 5.66 5.66 7 6.80

(6 ratings)

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