(Program Reviews - Side by Side Comparison - Website Reviews)
Rated: March 2013- Visit Club Carlson’s website and you’ll notice the program’s signature colors, red and black, repeated throughout the site. A few images of Club Carlson hotels appear on the site and the current bonus promotion is featured prominently on the home page. The hotel search box allows members to search for paid or points stays. At the bottom of the page are highlighted offers and information, including the Club Carlson Visa that was introduced last year and a link to vote for Club Carlson in the Freddie Awards. At the bottom of the page are a set of useful links where members can connect with the program’s Facebook and Twitter accounts and download the Club Carlson app for Android and iPhone. The terms and conditions are somewhat hidden in a link at the very bottom of the page, but if you spend any amount of time on program websites, you’ll probably look here first for the nuts and bolts of the program.
Members can use the main menu bar to navigate through the site and there are links to: My Account, Earn, Redeem, Member Benefits, Book a Hotel, Business, Club Carlson Visa and Join. The short online enrollment form requires you to enter your address, phone number, email address and choose your language preference and password. You will automatically receive updates from Club Carlson and Rezidor hotels unless you opt-out of receiving news and special offers.
After logging into their accounts, Club Carlson members can view their Account Information page to see their balance, tier level, last stay date and progress toward elite status. The page will also show upcoming reservations, e-certs and special offers. You can also create a list of favorite hotels to speed up the reservation process for the hotels you stay at most often. The page indicates, however, when your points may expire. You will need to read the terms and conditions to find out that your account may be closed and all points forfeited if you don’t earn or redeem points during a 24-month period. One way to keep your account active and points from expiring is to buy points starting at $7 per 1,000 points.
Click the Redeem link to view all of the program’s award options. The page will inform you that award nights start at 9,000 points and another link will take you to the full award chart. From the award chart, you can click each category to view a list of hotels within that category.
The FAQ is located on the Contact Us page where you can find answers to common questions, such as what to do if points don’t post. Missing point requests can be made online.
Members can redeem points for award stays, airline miles, gift cards and other award options online. And information about how the program works and earning miles is easy to find. We like programs to be transparent about expiration policies and notify members when their points are set to expire, something that Club Carlson does not do, but the website is otherwise clear and functional.