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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


Alitalia MilleMiglia


6.10
(36 ratings)

6.71

This program was reviewed and rated by our editors in December 2012. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

A Thousand Miles

Based in Rome, Alitalia has been a member of the SkyTeam alliance since 2001 (first as Alitalia -- Linee Aeree Italiane and then as Alitalia -- Compagnia Aerea Italiana since 2009).

The carrier provides service to 79 destinations, 22 of those destinations are in Italy, and the rest are throughout Africa, the Americas, Asia and Europe. MilleMiglia (translated from Italian as "a thousand miles") is the frequent flyer program of Italy's largest airline.


EARNING ABILITY:

7.13
Our
Rating:

6.50
Members earn miles based on the distance traveled and the class of service booked. Qualifying Alitalia domestic flights earn 50 percent of the miles flown on certain discount economy tickets, up to 300 percent of the miles flown on full-fare economy tickets while international and intercontinental flights earn from 50 to 300 percent of the miles flown according to your fare from discount economy to Ottima and Magnifica (both business class) with Magnifica offering fully flat seating on intercontinental flights from Milan.

Some discounted economy seats earn only 100 miles, even on international flights at distances of more than 1,000 miles, so members should pay close attention to the fare they are booking when seeking miles. Full details about the fare classes and miles earned can be found on Alitalia's website.

Air One is Alitalia's "smart carrier" and offers 250 or 500 miles for flights within Italy or from Italy to destinations in Europe and 500 or 1,000 miles for flights from Italy to Tunis, Istanbul, St. Petersburg and Kiev; with some fares not earning miles.

MilleMiglia members earn miles with SkyTeam member airlines as well as other airline partners not part of SkyTeam and through car rentals, hotel stays and shopping. Alitalia also offers a business program called SkyBonus where companies can earn points toward free travel while flyers continue to earn MilleMiglia points.

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AWARD CHOICES:

5.72
Our
Rating:

6.50
Alitalia keeps their award choices simple: flight awards, flight upgrade awards and a charity donation program. There are four types of Alitalia flight awards: Standard, SemiFlex, Flex and SuperFlex. SemiFlex awards offer more seat availability and booking changes without additional fees, Flex awards offer even more seat availability as well as an additional baggage allowance while SuperFlex awards are in Magnifica or Ottima business class with one free upgrade to Ottima class on an Alitalia international medium-haul flight.

Roundtrip economy flights within Italy and some destinations between Italy and select countries in Europe are 20,000 miles (Standard), 30,000 miles (SemiFlex) and 40,000 miles (Flex). Roundtrip business class Standard award flights between Italy and select countries in Europe are 30,000 miles with SuperFlex awards being 80,000 miles.

Roundtrip economy flights between Italy and North America start at 50,000 miles and roundtrip economy flights between Italy and Argentina, Brazil, China or Japan are 80,000 miles. Business class awards to North America are 80,000 miles for a Standard award and 200,000 miles for a SuperFlex ticket.

One-way tickets are available at rates higher than half a roundtrip ticket. For example, one-way Standard economy awards within Italy are 12,000 miles. Upgrades are available with miles starting at 10,000 miles up to 56,000 miles for a one-way upgrade from K, V, T discount economy fares to business class between Italy and Argentina, Brazil, China or Japan. To North America, upgrades range from 12,500 to 35,000 miles.

Members can also mix classes when redeeming an award--adding half the cost from each for the roundtrip award. Award flights are also offered by SkyTeam airlines, including an Around the World award ticket for 140,000 in economy class and 220,000 in business class, and all of the other non-SkyTeam airline partners.

Members may also opt to donate miles to a number of organizations, including Associazione Peter Pan (assisting children in the cancer ward of Bambino Gesu and Umberto hospitals in Rome); Save the Children; Comitato Aurora (for children suffering from ALD); AIL (blood diseases research, education and support), Doctors Without Borders and others. Members must have at least 10,000 miles in their account and donate a minimum 1,500 miles.

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PARTNERSHIPS:

6.36
Our
Rating:

6.00
Along with the SkyTeam members airlines, Alitalia partners with Etihad Airways, Jet Airways, Malaysia Airlines and Qantas. Miles for flights on partner airlines range from no miles awarded, to 250 minimum miles for distances flown less than 500 miles, to 50 percent, 75 percent, 100 percent, 150 percent and 200 percent of the miles flown, depending on the partner airline, distance flown and booking class.

Hotel partners include Accor (convert Accor points 2:1 to MilleMiglia miles), Atahotels (500 or 1,000 miles per stay), Best Western (250 or 500 miles per stay), Concorde (500 miles per stay), Hilton (120 or 600 miles per stay), InterContinental (500 or 600 miles per stay; convert 10,000 Priority Club points for 2,000 miles), Marriott (1-2 miles per US$1 spent; convert 10,000 Marriott Rewards points for 1,500 miles), NH Hoteles (150, 200 or 250 miles per night), Starhotels (250 miles per stay), Starwood (two miles per US$1 spent; convert Starpoints 1:1 to miles) and Worldhotels (500 miles per stay).

Members who are American Express Membership Rewards members can convert Membership Rewards points into miles. In Italy, the U.S. and for an international euro card, the conversion rate is one Membership Rewards point for one MilleMiglia mile. Most other countries require five Membership Rewards points for four miles. If you hold a Diners Club credit card and reside in Italy, Switzerland, the U.K., the Netherlands, Germany, France, Luxemburg and Belgium you can convert your Diners Club Club Rewards points into MilleMiglia miles. U.S. residents can apply for the Alitalia American Express card that offers two miles per $1 spent on all Alitalia purchases and one mile per $1 spent on all other purchases. The card also offers 10,000 bonus miles after your first purchase within the first three billing cycles after you open your account and 5,000 bonus miles when you spend $20,000 or more per year. Additional card benefits include two free checked bags, two free Alitalia lounge passes and no foreign transaction fees. The $89 annual fee is waived the first year.

Members can earn 600 miles per rental when renting from Maggiore/National with additional earning opportunities for elite members, multi-day rentals and frequent rentals. Other partners include Chic Outlet Shopping (one mile for each euro/pound spent), Language Direct (1,000 miles for three-month subscription, 3,000 miles for six months) and an onboard shopping experience through GriffAir will net members three miles per euro spent.

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ELITE-LEVEL PROGRAM:

6.72
Our
Rating:

7.50
MilleMiglia's elite program is three tiered, consisting of Ulisse Club, Freccia Alata Club and Freccia Alata Plus Club. Elite qualifying miles are earned on Alitalia, Air One and SkyTeam airlines. Ulisse is obtained when you earn 20,000 elite qualifying miles or take 30 flights in a calendar year. Ulisse members get 25 percent more flight miles; priority check-in, waitlisting, boarding and baggage handling; preferential access to award tickets; free additional baggage allowance; dedicated customer service and when you purchase an airport lounge pass at Rome or Milan (25 euros), you can bring a companion for free. Ulisse members are also SkyTeam Elite members.

The second tier, Freccia Alata, is earned at 50,000 miles or 60 flights. Along with all the benefits given to Ulisse Club members, Freccia Alata members receive 50 percent more flight miles, preferred access to security checkpoints, free access to extra comfort seats, upgrades and free access to airport lounges for member and guest. Freccia Alata members are also SkyTeam Elite Plus members.
The third tier, Freccia Alata Plus introduced in 2012, is earned at 80,000 miles or 90 flights and adds the ability to gift a Freccia Alata card to a friend or family member and 100 percent more flight miles. Also introduced in 2012, is a lifetime elite program offered to those members who have held top status for at least 10 consecutive years--they will be welcomed to Freccia Alata Plus Club "Per Sempre," which means "For Always."

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RULES AND CONDITIONS:

5.94
Our
Rating:

6.00
Missing flight credit must be claimed within four months of the flight. Members who do not earn miles within a 24-month period may see their account closed and the fine print reads, "The Member is responsible for checking the miles' expiry date." Only mileage accrual with Alitalia or partner companies will extend the life of your miles.

Parents of children between the ages of two and 13 can receive up to 100 percent of the miles their child flies into one of the parent's accounts. At the age of 14, the child automatically becomes a member with their own account. Miles may be purchased for your own account or the account of someone you choose, up to 40,000 miles per calendar year, in increments of 1,000 miles. The cost is 25 euros for 1,000 miles. When booking an award, 25 percent of the miles required for the award must be earned miles with Alitalia or MilleMiglia partners.

Members may also transfer miles to another member, up to 60,000 miles per calendar year, at a cost of 10 euros per 1,000 miles. Stopovers on awards are not allowed, but up to two involuntary connections per one-way ticket and open jaws within the same region are allowed. A penalty of 55 euros or 5,000 miles will be charged for each ticket in the event of any change being made to the passenger name, itinerary or airline. Award tickets may be given to anyone the member chooses.

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SERVICE SUPPORT:

5.33
Our
Rating:

7.50
MilleMiglia has customer service offices throughout the world, so just about anywhere you live, you have access to a phone number with a representative to answer your questions who speaks your language. We found MilleMiglia personnel to be courteous and prompt, and generally well informed about current rules and promotions.

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ONLINE SERVICES:

5.52
Our
Rating:

7.00
MilleMiglia members can book flight awards on Alitalia online aided by an online booking calendar. Flights on partners airlines can only be booked via the call center. They can see their miles statement, request missing miles, update flight preferences in their profile and buy miles. A membership guide in PDF can be downloaded for when you're not online.

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PLUS FEATURES:
The lowest elite level is earned after 20,000 miles in a calendar year. Compare this to Lufthansa Miles and More, with its first level elite offered at 35,000 miles, and both offer a 25 percent elite-level mileage bonus. Fellow SkyTeam carrier, Delta, matches the entry to the first level elite at 25,000 miles or 30 flights, but does not offer SkyTeam Elite status for these lowest-level elites as MilleMigila does. Parents can earn miles flown by their children through the family program.

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MINUS FEATURES:
There are not many ways for members to spend their miles other than flying and there are not a great many ways to earn miles. The program has a habit of "ending" on a regular basis and introducing a new program in January. This is confusing for members and makes long-term planning for frequent flyers even more of a gamble. One-way tickets are allowed but require more miles than half of a roundtrip award.

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INFORMATION:
Alitalia MilleMiglia
In the U.S.: 1-888-5-ALITALIA
In Rome: 0039-8488-65640

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
6.50 6.50 6.00 7.50 6.00 7.50 7.00 6.71
Member
Rating:
7.13 5.72 6.36 6.72 5.94 5.33 5.52 6.10

(36 ratings)

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